We can help you much faster if you give us this information
Modified on: Thu, 15 Sep, 2016 at 5:29 PM
- Dongle Number
LDK Protection Key number (Version 11 RIPs)
- USB Interface Serial Number
- Relevant log files
- Software Version Number
- (If you need us to connect to your computer) Teamviewer login credentials.
Once you have all of that, submit a support request ticket to us and you will be automatically entered into our support tracking database.
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