How to get our best support

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We can help you much faster if you give us this information
Dongle Number LDK Protection Key number (Version 11 RIPs) USB Interface Serial Number Relevant log fi...
Thu, 15 Sep, 2016 at 5:29 PM
How to get useful log files
The general log file for Navigator is the "Logfile"  at Navigator/SW. This is a good file to send but it is not the only file we need....
Thu, 15 Sep, 2016 at 5:26 PM
Uploading large files
Our support web site will take attachments to your support ticket of up to 15mb. To send us more data than 15mb, please tell us the name of the file you...
Mon, 19 Sep, 2016 at 3:20 PM
Connect to us via Teamviewer
Download this Teamviewer client from Xitron.  Then, tell us the login credentials in your support ticket. Teamviewer will allo...
Mon, 19 Sep, 2016 at 3:22 PM