How to get our best support

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Dongle Number LDK Protection Key number (Version 11 RIPs) USB Interface Serial Number Relevant log fi...
Thu, 15 Sep, 2016 at 5:29 PM
How to get useful log files
The general log file for Navigator is the "Logfile"  at Navigator/SW. This is a good file to send but it is not the only file we need....
Thu, 15 Sep, 2016 at 5:26 PM
Uploading large files
Our support web site will take attachments to your support ticket of up to 15mb. To send us more data than 15mb, please tell us (in the support ticket) ...
Tue, 31 Oct, 2017 at 12:45 PM
Connect to us via Teamviewer
Download this Teamviewer client from Xitron.  Then, tell us the login credentials in your support ticket. Teamviewer will allo...
Mon, 19 Sep, 2016 at 3:22 PM
Dell Operating System Recovery tool
We always hope for the best and plan for the unexpected.  If you are unlucky enough to have a hard drive failure on one of the Dell platforms provided with ...
Wed, 1 Apr, 2020 at 12:01 PM
Lost or Dropped Shares in Windows and OSX
  We’ve seen issues with the Clients recently (dropping shares, disconnecting, etc.) that were resolved by making  changes to the Registry Key on the Windo...
Thu, 9 Apr, 2020 at 11:18 AM
Allowing Computer IP number through Windows Firewall
Windows inherent Firewall filters incoming network traffic to help block unwanted network connections. Optionally, the Windows Firewall can also filter outg...
Tue, 28 Apr, 2020 at 3:08 PM