Download this Teamviewer client from Xitron. Then, tell us the login credentials in your support ticket.
Teamviewer will allow us to remotely control your computer. We can diagnose and solve problems, install or configure software without leaving our offices in Ann Arbor, Michigan or Cheltenham, Gloucestershire.
Do you have an IT person who wants to know more about this?
Look here:
https://www.teamviewer.com/en/security/