1000128901 2015-09-22T17:41:07-04:00 1000218904 false Sierra Documentation & Tech Bulletins 1 2015-09-22T17:41:07-04:00 1 1 2016-09-16T09:52:25-04:00 0 0 Sierra 5 Documentation Sierra 4 Documentation <div dir="ltr"> <p><br></p> <p><span style="font-size: x-large;"><a href="http://www.xitron.com/downloads/support/Sierra5Help/Help_home.htm" target="_blank">Sierra 5 Documentation</a></span><a href="http://www.xitron.com/downloads/support/Sierra5Help/Help_home.htm" target="_blank"></a><br></p> <p><br></p> <p><br></p> <p><a href="http://www.xitron.com/sierrahelp/Help_home.htm" target="_blank"><span style="font-size: x-large;">Sierra 4 Documentation</span></a><br></p> </div> 1000218904 46 1000238621 2016-09-16T09:52:25-04:00 1003593276 1 2 0 0 Online HTML Documentation 2016-09-16T10:14:14-04:00 1003593276 2 2015-09-22T12:49:00-04:00 0 1 Title: Render fails when using "Convert RGB Grey to Black" Equipment: Xenith Sierra V6.5 Date: 07/01/2015 Note: Update 03/07/15. This issue  has been fixed in V6.5.0.1 This note has been released to inform engineers of an issue when using Xenith Sierra V6.5. It does not affect earlier versions of the product. If the colour settings in a job are set to "Convert RGB Grey to Black" the job will fail with the following errors: JDFPlayer ERROR: Invalid value specified. Incorrect Value 'Convert' for attribute Operation < ColorSpaceConversionOp Operation > Unexpected APPE error: 19, 'Invalid surface' Rendering did not complete successfully for 1 surface(s). Rendering failed. Engineers should consider waiting for the fix before upgrading customers who use this functionality. <table width="100%" border="1" style="font-family: 'Times New Roman';"><tbody> <tr> <td width="68%"> <b>Title: </b>Render fails when using "Convert RGB Grey to Black"</td> <td width="32%" class=""><br></td> </tr> <tr> <td width="68%"> <b>Equipment: </b>Xenith Sierra V6.5</td> <td width="32%"><img width="1" height="1" src="https://support.ffei.co.uk/icons/ecblank.gif" alt=""></td> </tr> <tr> <td width="68%" class=""><br></td> <td width="32%" class=""><br></td> </tr> <tr> <td width="68%" class=""><br></td> <td width="32%"> <b>Date: </b>07/01/2015</td> </tr> <tr><td width="100%" colspan="2" class="current">Note: Update 03/07/15. This issue  has been fixed in V6.5.0.1<br><br>This note has been released to inform engineers of an issue when using Xenith Sierra V6.5. It does not affect earlier versions of the product.<br><br>If the colour settings in a job are set to "Convert RGB Grey to Black" the job will fail with the following errors:<br><br><table border="1"><tbody> <tr> <td width="12"><img width="1" height="1" src="https://support.ffei.co.uk/icons/ecblank.gif" alt=""></td> <td width="592">JDFPlayer ERROR: Invalid value specified. Incorrect Value 'Convert' for attribute Operation</td> </tr> <tr> <td width="12"><img width="1" height="1" src="https://support.ffei.co.uk/icons/ecblank.gif" alt=""></td> <td width="592">&lt; ColorSpaceConversionOp Operation &gt;</td> </tr> <tr> <td width="12"><img width="1" height="1" src="https://support.ffei.co.uk/icons/ecblank.gif" alt=""></td> <td width="592">Unexpected APPE error: 19, 'Invalid surface'</td> </tr> <tr> <td width="12"><img width="1" height="1" src="https://support.ffei.co.uk/icons/ecblank.gif" alt=""></td> <td width="592">Rendering did not complete successfully for 1 surface(s).</td> </tr> <tr> <td width="12"><img width="1" height="1" src="https://support.ffei.co.uk/icons/ecblank.gif" alt=""></td> <td width="592">Rendering failed.</td> </tr> </tbody></table> <br><br><br>Engineers should consider waiting for the fix before upgrading customers who use this functionality.</td></tr> </tbody></table> 1000218904 69 1000205221 2015-09-22T17:39:43-04:00 1003593276 3 2 0 1 Sierra: Render fails when using "Convert RGB Grey to Black" 2015-09-22T17:42:04-04:00 1005550774 1 2016-09-15T14:13:33-04:00 0 0 Sierra computer configuration (Windows 7).  Instructions for computer setup prior to Sierra installation. <div dir="ltr"> <p><a href="http://www.xitron.com/downloads/support/TechBull2014/Navigator/NTB_14_001-Navigator%20&amp;%20Sierra%20Windows%207%20Config.pdf" target="_blank">Sierra computer configuration (Windows 7)</a>.  Instructions for computer setup prior to Sierra installation.<br></p> </div> 1000218904 38 1000238543 2016-09-15T14:13:33-04:00 1003593276 4 2 0 0 Sierra computer configuration (Windows 7) 2016-09-15T14:13:33-04:00 1003593276 1 2016-09-15T14:33:26-04:00 0 0 Import Preps templates <div dir="ltr"> <p><a href="http://www.xitron.com/downloads/support/TechBull2014/Sierra/STB_14_001_Import%20Preps%20templates%20into%20Sierra.pdf" target="_blank">Import Preps templates</a><br></p> </div> 1000218904 22 1000238551 2016-09-15T14:33:26-04:00 1003593276 5 2 0 0 Importing Preps templates in Sierra 2016-09-15T14:33:26-04:00 1003593276 1 2016-09-15T14:34:21-04:00 0 0 New computer migration <div dir="ltr"> <p><a href="http://www.xitron.com/downloads/support/TechBull2014/Sierra/STB_14_003_Sierra%20New%20Computer%20Migration.pdf" target="_blank">New computer migration</a></p> </div> 1000218904 22 1000238552 2016-09-15T14:34:21-04:00 1003593276 6 2 0 0 New computer migration 2016-09-15T14:34:21-04:00 1003593276 1 2016-09-15T14:35:19-04:00 0 0 Mac client 5.2.2.1 <div dir="ltr"> <p><a href="http://www.xitron.com/downloads/support/TechBull2014/Sierra/STB_14_004_Sierra%20Client%205%202%202%201.pdf" target="_blank">Mac client 5.2.2.1</a><br></p> </div> 1000218904 20 1000238553 2016-09-15T14:35:19-04:00 1003593276 7 2 0 0 Mac Client 5.2.2.1 2016-09-15T14:35:19-04:00 1003593276 1 2016-10-31T10:06:06-04:00 0 0 How to configure Windows for a Sierra installation. <div dir="ltr"> <p>How to configure Windows for a Sierra installation.</p> </div> 1000218904 11 1000240637 2016-10-31T10:06:06-04:00 1003593276 8 2 0 0 Sierra computer configuration (Windows 10) 2016-10-31T10:06:06-04:00 1003593276