Generating logs for Troubleshooting Navigator DFE
The most important log file for troubleshooting Navigator Server issues is the XFDebug.log, which records diagnostic output at various levels.
Step 1: Preparation
Before starting, close the Navigator application completely, then delete the following files to clear previous log data:
C:\Navigator\Navigator\XFDebug.log
C:\Navigator\Navigator\NavigatorServer.log
C:\Navigator\Renderers\NR_1\SW\clrip_0.log
C:\Navigator\Renderers\NR_1\SW\clrip_1.log
Step 2: Set the Log Level
With Navigator still closed, locate the
clrip.ini
file:C:\Users\xitron\AppData\Roaming\Xitron\NX\clrip.ini
Open the file in Notepad++ https://notepad-plus-plus.org/downloads/v8.8.3/and set the logging level to 2.
Step 3: Configure XFDebug Logging
Launch
XFDebugLog.exe
from the following location:C:\Navigator\Navigator\XFDebugLog.exe
In the Configure menu, select Set Levels... and set the following components to Level 2:
Server App
Render Action
Web Server
Output Spooler
Return to the Configure menu and select Message Monitor, then set it to Level 2 as well.
Open the Modules menu and select the following:
Server App
Render Action
Output Spooler
Leave
XFDebugLog.exe
running and start the Navigator Server.Run one or more jobs that reproduce the issue you are troubleshooting.
Step 4: Send Log Files
Once the issue has been reproduced, send us the following updated log files:
C:\Navigator\Navigator\XFDebug.log
C:\Navigator\Navigator\NavigatorServer.log
C:\Navigator\Renderers\NR_1\SW\clrip_0.log
C:\Navigator\Renderers\NR_1\SW\clrip_1.log
Step 5: Reset Logging
After capturing the logs, return to XFDebugLog.exe
and reset all logging levels back to 1 to prevent unnecessary logging during normal operation.