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Knowledge base
Support Information
How to get our best support
8
We can help you much faster if you give us this information
How to get useful log files
Uploading large files
Connect to us via Teamviewer
Dell Operating System Recovery tool
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Announcements
9
Duralink RIP release 3.0
Navigator RIP v13 for CTP is released
Navigator DFE supported devices list
New Navigator Disk released. RIP 11.0r7 and Server 7.0
Get smoother output in PDF Raster
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Support Pricing
2
Annual Agreements or Per-Instance Fees
Credit Card Authorization forms
Urgent News
Urgent Announcement
2
New LDK Licensing Tool
Support down at 3:00pm EST 5/13/2022
Navigator Workflow
Downloads
25
Navigator 12.0r1 & Mac Client 7.0.3.1
Output Device Drivers (RIP Plug-ins) for Harlequin v12 and previous
Navigator Mac Client for Server 7.0.3.3
Navigator 11.0r7
Navigator 11.0r3
View all 25
Navigator Tech Bulletins
63
Setting copy count and page range automatically with JSON
JDF support
Updating Navigator Licensing Components (LDK)
Navigator 11.0r7 installer disk has an issue with a certain version of Windows 10
LDK License Backup and Restore
View all 63
Duralink
13
Duralink version compatibility chart
Duralink r3 introduction and roadmap
Duralink r3 - detailed release notes
Duralink r3 Quick Start
Duralink Release History
View all 13
Release Notes
10
Navigator 13.0r0 release notes
Navigator 12.0r1 release notes
Navigator 12.0 release notes
Navigator DFE TIFF / Meteor Release Notes
Navigator 11.0r7 release notes
View all 10
Documentation
22
Navigator RIP 13 User Guide
Navigator RIP 12 User Guide
Navigator RIP 11
Navigator Server & Client v6
Browser Client for Xitron Navigator - simplified DFE
View all 22
Aspen Documentation
20
Aspen Documentation
videos
Achieving double black in the Aspen system
Centering on media - r8 and later
Centering on Media - r7 and earlier
View all 20
Navigator RIP for Astro Nova QL800
9
How to submit a job for print
Color Matching
Changing quantity count
Changing a job's configuration
Adjusting the position of your print
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Inkjet Cost Calculator
6
How to use the cost calculator
How to use the CSV files
Printhead usage calculation bug fix
Cost Calculator version 2.0
Administering your account
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Video Learning
7
Navigator Legacy Workflow Demonstration
1. Building a Workflow
2. Linking Workflows
3. Editing a Job's Workflow
4. Using the Copy Action
View all 7
Videos for Navigator Northstar, Meteor, Duralink
9
Overview
Northstar/Sirius won’t print through the rip
How to submit a job
Changing quantity count
Changing a jobs print parameters
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Navigator Flexo Tools
4
Using Navigator with flexo tools
Adjusting Minimum Calibration dot in the Navigator RIP
Smart Flexo Quick Start
Navigator Plate Controller Guide
Internal
2
How to Change the Polarity of a Trendsetter Using HyperTerminal
Making the HHR fail to render if fonts are missing
Navigator DFE
User Guides
27
DuraFlex release notes
Introduction to the Navigator DFE
Quick start - Printing a job with Navigator DFE
Quick start - Editing existing jobs
Quick start - Videos
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Reference and Support Documentation
29
Connecting to a DuraFlex printer
Installing and using ICC Profiles and Calibrations on a DFE system
Reference Manuals - Licensing
Reference Manuals - Color Management
Navigator DFE Supported Devices
View all 29
Downloads
1
Navigator DFE for HP Download
Raster Blaster Pro
Documentation
15
B3 - The new Blue Box. Quick Start
Introduction to RasterBlaster 4
Pre-Installation Requirements
Configuring a static IP address
Configuring the RasterBlaster Image Processor and Plug-in
View all 15
Downloads
3
Output Device Drivers
RB 4 Mac Client
RB 4 PC Client
Video Learning
4
Raster Blaster Pro - #1 Configuration and Rip Setup
Raster Blaster Pro #2 Navigator Server and Configuration Client
Raster Blaster Pro #3 Web Client
Managing the Job Queue
Output interface cards and software
Manuals and Guides
4
Output device interface manuals
Interface installation and problem solving guides
Having trouble installing a Xitron USB interface?
Windows Fast Start Up
Downloads
3
USB drivers (Including LVD and HVD SCSI Interface)
Output device plugins
SCSI drivers (Only for XMF, RealPro or Sierra Gateway)
USB Tech Bulletins
2
ECRM USB interface dumps out film with wrong start-up sequence
Turning off USB selective suspend
Sierra
Sierra Documentation & Tech Bulletins
26
Online HTML Documentation
Sierra: Render fails when using "Convert RGB Grey to Black"
Importing Preps templates in Sierra
New computer migration
Sierra RGB conversion produces zero black
View all 26
Sierra Release Notes
8
Sierra 7.1.1.0 Release Notes
Sierra 7.1.0.0 Release Notes
Sierra 7.0.1.0 Release Notes
Sierra 7.0.0.0 Release Notes
Sierra 6.5.1.0 Release Notes
View all 8
Video Learning
4
Sierra Workflow Demonstration
Sierra Splitting Reader Spreads
Building a basic job template
Spot color mapping
Downloads
3
PPD
Ink Database
Sierra 7.1.1.1 Mac OS 11 Client
Keysetter
Documentation
1
Keysetter Manuals
Video
2
Ink Key Presetting Savings
Customer Testimonial
Raster Blaster
Documentation & Tech Bulletins
5
QMDI ink key setting problems in Raster Blaster 3
Raster Blaster 4 has been released
Raster Blaster User Manual
How to configure print queues in Raster Blaster
Output device interface manuals
Downloads
1
Output device drivers
Variegator
Documentation
4
Variegator Manual
Variegator 2 Manual
Installing the .NET 3.5 Framework for Variegator
Enhanced QR code Manual
mColor 3
Video Help
10
mColor 3: Overview
mColor 3: Using the Web Client
mColor 3: Updating the network configuration
mColor 3: Using Variable Data Merge
mColor 3: Adjusting spot colors
View all 10
Documentation
6
Installing XiPrinter
Using Variable Data Merge (VDM) in mColor
Using XiPrinter to print a job from Satori Bulk Mailer into the mColor workflow
Incorrect image placement after VDM Merge in mColor
Why can’t I add a Graphic to my VDM Image Input Workflow?
View all 6
Downloads
1
Rip Ready
PDF Pathfinder
Video Help
3
Pathfinder Overview
Pathfinder White/Varnish
Pathfinder Cut/Contour