How to get our best support
Default solution folder, feel free to edit or delete it.
Dongle Number
LDK Protection Key number (Version 11 RIPs)
USB Interface Serial Number
Relevant log fi...
Thu, 15 Sep, 2016 at 5:29 PM
The general log file for Navigator is the "Logfile" at Navigator/SW.
This is a good file to send but it is not the only file we need....
Thu, 15 Sep, 2016 at 5:26 PM
Our support web site will take attachments to your support ticket of up to 15mb.
To send us more data than 15mb, please tell us (in the support ticket) ...
Tue, 31 Oct, 2017 at 12:45 PM
Download this Teamviewer client from Xitron. Then, tell us the login credentials in your support ticket.
Teamviewer will allo...
Mon, 19 Sep, 2016 at 3:22 PM
We always hope for the best and plan for the unexpected. If you are unlucky enough to have a hard drive failure on one of the Dell platforms provided with ...
Wed, 1 Apr, 2020 at 12:01 PM
We’ve seen issues with the Clients recently (dropping shares, disconnecting, etc.) that were resolved by making changes to the Registry Key on the Windo...
Thu, 9 Apr, 2020 at 11:18 AM
Windows inherent Firewall filters incoming network traffic to help block unwanted network connections. Optionally, the Windows Firewall can also filter outg...
Tue, 28 Apr, 2020 at 3:08 PM
The LDK license is sensitive to changes in the system that can cause the service to disable the license. It usually happens the first thing in the mornin...
Wed, 5 Aug, 2020 at 6:11 PM
Welcome Saati customers. We want you to know how to get help. You may want to bookmark this page in your browser so you can find it quickly. How to...
Mon, 27 Mar, 2023 at 3:20 PM
Welcome New Customers. We want you to know how to get help, and how to schedule your Navigator installation and training. You may want to bookmark this...
Fri, 18 Nov, 2022 at 1:01 PM